Browser Settings
1. Click on My Computer, then Control Panel.
2. Click on Internet options icon on the general tab you can select which page your browser starts with. Centramedia of course recommends http://www.centramedia.net.
On connections tab you should have always dial my default connection checked. The connection that say Centramedia Online Connection Manager should have the word (default beside it. If it does not, click on the connection then the set as default connection to add it.
3. The program tab will let you select what you specify which program windows uses for each internet service.
4. The rest of the tabs should be left default.
Slow Speeds
Here are several things that can be done to solve the disconnect or slow speed issues or find where the problem is.
Phone Line Issues:
• Having Call Waiting enabled while your modem is in use will cause problems when someone tries calling your phone line. To disable Call Waiting dial *70, before the number.
• Other devices on the same phone line, such as a telephone, fax or answering machine may interfere with your modems operation, even if you are not using the other devices at the time.
• Line noise may be caused by:
• Radio frequency interference (eg. Using a mobile phone next to your modem)
• Loose wiring/jacks
• Old or faulty wiring
• Poor lines
Windows Issues:
• If using Windows ensure that the correct modem driver is installed for your specific modem's make and model. Windows is notorious for detecting modems incorrectly, especially Windows 95. Therefore check that the modem detected by Windows is the correct one. If you are unsure what modem you have, please contact your hardware vendor. To check what modem driver is currently installed on your machine follow these steps:
• Go to My Computer
• Control Panel
• Double click on the Modem icon
• In the General tab there is a list of all the modem drivers currently installed, if the modem installed is a Standard Modem then it may be the cause of your disconnections. Centramedia strongly suggests that you install the correct modem driver for your modem. Modem drivers are usually shipped with the modem and are also available online at the following suggested sites:
http://www.modemhelp.net
http://www.56k.com
• Download the modem driver for your particular modem and follow the instructions to install the new driver
• Once completed, make sure that the newly installed driver is the one being used to dial your Centramedia Internet connection:
• If Windows is detecting your modem as a LT Winmodem or a Lucent Winmodem, or you know you have purchased this kind of modem, please install THIS driver:
http://www.agere.com/modem/driver2.html
Instructions on installing it can be found HERE:
http://www.agere.com/modem/dinstruct.html
• If Windows is detecting your modem as a Rockwell/Conexant, or you know you have purchased this kind of modem, please refer to THIS page for instructions on installing the correct driver:
http://members.cnx.net/reboot/modems/
Software Issues:
• If you are using a firewall or have any kind of packet filtering in place, please allow the Centramedia Nortel CVX server to ping your machine, as this is done on an regular basis to make sure a user is still connected to the modem. The IP address should be 208.161.204.1
• If you are using Microsoft Outlook Express for e-mail, it may be configured to disconnect you after you've finished receiving e-mail. To check this in Microsoft Outlook (Version 4 or 5) go to:
• Click on Tools pull-down menu
• Select Options to display the Options dialog box
• Click on the Connection tab
• Ensure that the box titled Hang up after sending and receiving is unchecked
If you are still experiencing trouble after taking these steps, you may want to try the following:
• Disable Compression, to do this:
• Go to My Computer
• Control Panel
• Double click on the Modem icon
• Click once on the modem installed so that it is highlighted
• Click on Properties button
• Go to Connection tab
• Click on Advanced button
• Check that the Use Error Control box, and all boxes appearing beneath it, are NOT clicked
• Lowering the Port Setting on your modem, to do this:
• Go to My Computer
• Dial-Up Networking
• Right click on the Centramedia Connection Manager connection
• Select Properties
• Click on Configure button which appears beneath the modem type
• Click on Connection tab (which will appear at the top of that page)
• Click on Port Settings button
• Lower the Receive buffer and Transmit buffer by one notch
If you are still experiencing trouble after taking these steps, you may want to try the following:
• Reset Modem Initialization Strings, to do this:
•Go to My Computer.
• Control Panel.
• Double click on Modems icon.
• Select the modem you are and click on Properties.
• Click on the tab at the top called Connection.
• Select the Advanced button.
• You will see Extra Settings towards the bottom of this window. To try some different modem initialization strings, simply type them in here. You can get Most of them here: www.modemhelp.net
1. First double click on My Computer.
2. Now, double click on Dial Up Networking.
3. Double click on Make New Connection The wizard will ask for a name of the computer you are dialing; type in CENTRAMEDIA
4. Click on the Next button at the bottom of the screen. It now asks for the area code and phone number that you use to dial into the Internet. Fill in the area code for your city and place the appropriate dialup number in the phone number field.
5. Click on the Next button at the bottom of the screen.
6. Click on the Finish button at the bottom of the screen. This should return you to the Dial Up Networking window and you should see your new CENTRAMEDIA connection in the window.
7. Click with your right mouse button on the CENTRAMEDIA icon and a menu should pop up.
8. LEFT click on Properties. Now, depending on the version of Windows that you have you will see either a tab at the top or a button in the lower right hand corner that says Server Types, click on it.
9. Under Advanced Options, make sure that there is no check mark in the box labeled Log Onto Network. If there is, just click on it once with your left mouse button and it should go away.
10. Now, under Allowed Network Protocols, make sure that IPX/SPX Compatible protocol and NetBEUI are NOT checked, if they are, click on them one at a time and remove the check marks. Now, click on the button in the lower right hand corner that says TCP/IP settings.
11. There should be a black dot next the first option that says Server Assigned IP Address. About one-third of the way down the screen you should see a black dot next to Server Assigned Name Server Addresses.
12. We need to move that black dot down to Specify Name Server Address by clicking on that option. This should make the fields below this option turn white, which will allow you to change the values.
13. Delete the first zero of Primary DNS and type in the Primary DNS numbers for your city: 208.161.204.220
14. Repeat for the Secondary DNS field: 208.161.204.221
15. The Primary and Secondary WINS fields should contain all zeroes, this is correct and needs to be left alone.
16. The last two items in this window will need to be checked as well.
17. Click OK at the bottom of the screen. Depending on the version of Windows that you have you will need to click OK until you exit the Properties menu for the CENTRAMEDIA connection.
18. To make a shortcut to your connection on the desktop Right click on the CENTRAMEDIA connection and then Left click on the option that says Create Shortcut.
19. Answer Yes to the question that asks if it can create the shortcut on the desktop.
20. Close the Dial Up Networking Window, close My Computer.
21. Double click on the Shortcut to CENTRAMEDIA now on your desktop.
22. Type in the Username and Password for your account that was assigned to you when you signed up.
23. Click on the Connect button. Once you get connected to the Internet you should be able to open your browser or use your e-mail client.
Connection Settings
The following are all of the settings that that may be needed to make a PPP connection to Centramedia.
Primary DNS: 208.161.204.220 (not actually needed)
Secondary DNS: 208.161.204.220 (not actually needed)
Gateway: not needed
IP Address: Server Assigned
Domain: cst-online.net
Pop3 Server: mail.centramedia.net.
SMTP Server: mail.centramedia.net.
NNTP Server: news.centramedia.net
Dialup Number: http://www.centramedia.net/frame.asp?url=/services/accessnumbers.asp
Your E-mail Address: yourusername@centramedia.net
Your Personal Web Page URL: http://www.centramedia.net/yourusername
e-mail Settings
Setting up Netscape Communicator 4 to use my e-mail
1. Open up Netscape Communicator 4.
2. Click on the "Edit" menu.
3. Click on the "Preferences" menu item.
4. Click on the triangle next to the Mail Newsgroups line. Some more tree items should appear.
5. Click on the tree item labeled "Mail Servers".
6. Click on "Outgoing mail"(SMTP) server. Enter mail.centramedia.net.
7. Click on the Add button. A dialog should appear.
8. Click on "Server Name". Enter mail.centramedia.net.
9. Click on "Server Name". Enter your Centramedia username. If you cannot remember your Centramedia username, please contact Centramedia support at (806) 665 0106.
Setting up Netscape Communicator to use my e-mail
1. Launch Netscape Communicator.
2. Choose Preferences from the "Edit" Menu.
3. Click "Identity".
4. Enter your Centramedia username in the box labeled "Your Name".
5. Enter your full e-mail address in the box labeled e-mail Address.
6. Click "Mail Servers.
7. Click [Add]
8. Enter mail.centramedia.net. in the box labeled "Server Name".
9. Choose from the popup menu labeled "Server Type".
10. Enter your Centramedia username in the box labeled "Your Name".
11. Check the box labeled "Remember Password".
12. Click [OK].
13. Enter mail.centramedia.net. in the box labeled "Outgoing mail" (SMTP) server.
14. Enter your Centramedia username in the box labeled "Outgoing mail server user name".
How do I check my e-mail using Netscape Messenger?
1. Start Netscape as you normally would, such as by double-clicking the Netscape icon on your Desktop. A website may automatically load. If so, you are up and running on the web! If no website loads, then click in the box labeled "Location" and enter a world wide web address, such as http://www.centramedia.net/.
2. To check your e-mail, choose "Messenger" from the Communicator menu.
3. Choose Get New Messages from the File menu (or type Command-T ). Messenger will automatically retrieve any e-mail messages you have waiting on the Centramedia e-mail server and send any e-mail messages you have queued for delivery. If you have new messages to read, they will appear in the Messenger window. To preview a message, single-click the message. To open that message, double click the message.
Setting up Microsoft Outlook Express 5 to use my e-mail
1. Open up Microsoft Outlook Express version 5.
2. Click on the "Tools" menu.
3. Click the "Accounts" menu item.
4. Click [Add]. A pop-up menu will open.
5. Click on the "Mail" menu item.
6. A dialog will appear. Enter your full name in the text box labeled Display name. This will be used as the sender's name in all e-mail that you send. If you do not want your real name to be sent in your e-mail for privacy reasons, enter a handle or screen name as desired.
7. Click on the option labeled I already have an e-mail address that I'd like to use.
8. Enter username@centramedia.net , where username is the e-mail name that you chose when you signed up for the Centramedia service. If you cannot remember your Centramedia e-mail name, please call Centramedia technical support at (806) 665 0106 for assistance.
9. [next].
10. In the next window, select "POP3" as the type of mail server.
11. In the text boxes labeled incoming (POP3) and outgoing (SMTP), enter mail.centramedia.net.
12. Enter your Centramedia e-mail address in the text box labeled Account Name. Your Centramedia e-mail address is username@centramedia.net. Your username is usually your first name, a period, and then your last name. For example, if your first name is John and your last name is Smith, then your username is probably johnsmith and your e-mail address would be johnsmith@centramedia.net.
13. Enter your password in the text box labeled Password. If you cannot remember your Centramedia password, please contact technical support at (806) 665 0106 for assistance.
14. Click [OK].
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