Centramedia.Net

To configure Windows NT to connect to Centramedia using PPP, follow these steps:

If the TCP/IP protocol is installed, you can skip part 1.

Part 1

1. Double-click Network in Control Panel, 2. Click the Protocols tab 3. Click Add 4. Click TCP/IP Protocol 5. Click OK 6. Now, follow the instructions on your screen.

Part 2

1. Open My Computer 2. Double-click Dial-Up Networking 3. If you have run Dial-Up Networking before, click New to create a new phonebook entry. If this is the first time you have run Dial-Up Networking, you receive the following message:

The phonebook is empty. Press OK to add an entry.

4. Click OK. 5. Under Name The New Phonebook Entry, type a name for your connection [such as Centramedia] 6. Click Next. 7. Click the I Am Calling The Internet check box to select it 8. Click Next. 9. Under Phone Number, type your local access number, 10.Click Next, 11.Click Finish. 12.Click More, 13.Click Edit Entry And Modem Properties. 14.Click the Server tab. Ensure that Dial-up Server Type is set to "PPP, Windows NT, Windows 95 Plus, Internet". 15.Click TCP/IP Settings, modify the settings to match
[DNS servers 208.161.204.220 and 208.161.204.221],
and then click OK.
[We do not require a script, click on OK.]
16.Click OK 17.Click Dial to connect to Centramedia. 18.Type your user name and password for your Centramedia, clear [empty] the Domain box, and then click OK.

Slow Speeds

Here are several things that can be done to solve the disconnect or slow speed issues or find where the problem is. Phone Line Issues:
• Having Call Waiting enabled while your modem is in use will cause problems when someone tries calling your phone line. To disable Call Waiting dial *70, before the number. • Other devices on the same phone line, such as a telephone, fax or answering machine may interfere with your modems operation, even if you are not using the other devices at the time. • Line noise may be caused by:      • Radio frequency interference (e.g. Using a mobile phone next to your modem)      • Loose wiring/jacks      • Old or faulty wiring      • Poor lines

Windows Issues:

• If using Windows ensure that the correct modem driver is installed for your specific modem's make and model. Windows is notorious for detecting modems incorrectly, especially Windows 95. Therefore check that the modem detected by Windows is the correct one. If you are unsure what modem you have, please contact your hardware vendor. To check what modem driver is currently installed on your machine follow these steps:      • Go to My Computer      • Control Panel      • Double click on the Modem icon      • In the General tab there is a list of all the modem drivers currently installed, if the modem installed is a Standard Modem then it may be the cause of your disconnections. Centramedia strongly suggests that you install the correct modem driver for your modem. Modem drivers are usually shipped with the modem and are also available online at the following suggested sites: http://www.modemhelp.net http://www.56k.com      • Download the modem driver for your particular modem and follow the instructions to install the new driver • Once completed, make sure that the newly installed driver is the one being used to dial your Centramedia Internet connection:      • If Windows is detecting your modem as a LT Winmodem or a Lucent Winmodem, or you know you have purchased this kind of modem, please install THIS driver:
http://www.agere.com/modem/driver2.html

Instructions on installing it can be found HERE:
http://www.agere.com/modem/dinstruct.html

     • If Windows is detecting your modem as a Rockwell/Conexant, or you know you have purchased this kind of modem, please refer to THIS page for instructions on installing the correct driver:
http://members.cnx.net/reboot/modems/

Software Issues:

• If you are using a firewall or have any kind of packet filtering in place, please allow the Centramedia Nortel CVX server to ping your machine, as this is done on an regular basis to make sure a user is still connected to the modem. The IP address should be 208.161.204.1 • If you are using Microsoft Outlook Express for e-mail, it may be configured to disconnect you after you've finished receiving e-mail. To check this in Microsoft Outlook (Version 4 or 5) go to:      • Click on Tools pull-down menu      • Select Options to display the Options dialog box      • Click on the Connection tab      • Ensure that the box titled Hang up after sending and receiving is unchecked

If you are still experiencing trouble after taking these steps, you may want to try the following:
• Disable Compression, to do this:
     • Go to My Computer      • Control Panel      • Double click on the Modem icon      • Click once on the modem installed so that it is highlighted      • Click on Properties button      • Go to Connection tab      • Click on Advanced button      • Check that the Use Error Control box, and all boxes appearing beneath it, are NOT clicked

• Lowering the Port Setting on your modem, to do this:
     • Go to My Computer      • Dial-Up Networking      • Right click on the Centramedia Connection Manager connection      • Select Properties      • Click on Configure button which appears beneath the modem type      • Click on Connection tab (which will appear at the top of that page)      • Click on Port Settings button      • Lower the Receive buffer and Transmit buffer by one notch

Connection Settings

The following are all of the settings that that may be needed to make a PPP connection to Centramedia.

Primary DNS: 208.161.204.220 (not actually needed)
Secondary DNS: 208.161.204.220 (not actually needed)
Gateway: not needed
IP Address: Server Assigned
Domain: cst-online.net
Pop3 Server: mail.centramedia.net.
SMTP Server: mail.centramedia.net.
NNTP Server: news.centramedia.net
Dialup Number: http://www.centramedia.net/frame.asp?url=/services/accessnumbers.asp
Your E-mail Address: yourusername@centramedia.net
Your Personal Web Page URL: http://www.centramedia.net/yourusername

Email Settings

Setting up Netscape Communicator 4 to use my email

1. Open up Netscape Communicator 4.
2. Click on the "Edit" menu.
3. Click on the "Preferences" menu item.
4. Click on the triangle next to the Mail Newsgroups line. Some more tree items should appear.
5. Click on the tree item labeled "Mail Servers".
6. Click on "Outgoing mail"(SMTP) server. Enter mail.centramedia.net.
7. Click on the Add button. A dialog should appear.
8. Click on "Server Name". Enter mail.centramedia.net.
9. Click on "Server Name". Enter your Centramedia username. If you cannot remember your Centramedia username, please contact Centramedia support at (806) 665 0106.

Setting up Netscape Communicator to use my email

1. Launch Netscape Communicator.
2. Choose Preferences from the "Edit" Menu.
3. Click "Identity".
4. Enter your Centramedia username in the box labeled "Your Name".
5. Enter your full email address in the box labeled Email Address.
6. Click "Mail Servers.
7. Click [Add]
8. Enter mail.centramedia.net. in the box labeled "Server Name".
9. Choose from the popup menu labeled "Server Type".
10. Enter your Centramedia username in the box labeled "Your Name".
11. Check the box labeled "Remember Password".
12. Click [OK].
13. Enter mail.centramedia.net. in the box labeled "Outgoing mail" (SMTP) server.
14. Enter your Centramedia username in the box labeled "Outgoing mail server user name".

How do I check my email using Netscape Messenger?

1. Start Netscape as you normally would, such as by double-clicking the Netscape icon on your Desktop. A website may automatically load. If so, you are up and running on the web! If no website loads, then click in the box labeled "Location" and enter a world wide web address, such as http://www.centramedia.net/.
2. To check your email, choose "Messenger" from the Communicator menu.
3. Choose Get New Messages from the File menu (or type Command-T ). Messenger will automatically retrieve any email messages you have waiting on the Centramedia email server and send any email messages you have queued for delivery. If you have new messages to read, they will appear in the Messenger window. To preview a message, single-click the message. To open that message, double click the message.

Setting up Microsoft Outlook Express 5 to use my email

1. Open up Microsoft Outlook Express version 5.
2. Click on the "Tools" menu.
3. Click the "Accounts" menu item.
4. Click [Add]. A pop-up menu will open.
5. Click on the "Mail" menu item.
6. A dialog will appear. Enter your full name in the text box labeled Display name. This will be used as the sender's name in all email that you send. If you do not want your real name to be sent in your email for privacy reasons, enter a handle or screen name as desired.
7. Click on the option labeled I already have an e-mail address that I'd like to use.
8. Enter username@centramedia.net , where username is the e-mail name that you chose when you signed up for the Centramedia service. If you cannot remember your Centramedia e-mail name, please call Centramedia technical support at (806) 665 0106 for assistance.
9. [next].
10. In the next window, select "POP3" as the type of mail server.
11. In the text boxes labeled incoming (POP3) and outgoing (SMTP), enter mail.centramedia.net.
12. Enter your Centramedia email address in the text box labeled Account Name. Your Centramedia email address is username@centramedia.net. Your username is usually your first name, a period, and then your last name. For example, if your first name is John and your last name is Smith, then your username is probably johnsmith and your email address would be johnsmith@centramedia.net.
13. Enter your password in the text box labeled Password. If you cannot remember your Centramedia password, please contact technical support at (806) 665 0106 for assistance.
14. Click [OK].